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This statute governs only the contractual relationship between any user (also hereinafter called "Customer") of the Web pages of La Musa instruments and seller, which is the company MAREMUSIC RBC, S.L. and owns the online retailers: www.lamusainstrumentos.com
eleven. The purpose of these Terms and Conditions of purchase is the provision by La Musa instruments of the products offered in its online retailers in exchange for a financial benefit.
1.2. Accessing our portals, Customer agrees to abide by the Terms and Conditions and the rules of use contained therein.
2. COMPONENTS OF THE CONTRACT
twenty-one. These Terms and Conditions, together with the order confirmation, constitute the contract between La Musa instruments and Customer for the supply of products. Not apply other different texts.
2.2. It means that the customer agrees with the general conditions provided in this text from the moment you agree that you have read and agree to these Terms and Conditions and not expressly disagrees.
3.1. To place an order, the customer must be 18 years of age or older. If you are a minor, ask your parents or guardian them to order his name.
However, if you are between 14 and 18 years of age, you can request information about products and events. In any case, you should tell your parents or legal guardian before browsing and / or register on our websites and mobile applications so that they can explain any questions you may have.
If you are under 14, please do not provide us with any personal information, because we can not accept.
3.2. Once you have accessed the corresponding Web page, You must fill out the form with the necessary personal data that are requested and found in all of our Online Stores and must click on the button "finish order" to confirm the purchase.
3.3. When the customer completes your order, we will send an email with the number and details of your order.
3. 4. If there is a problem with sending the material, we will contact the customer as soon as possible to inform you of the situation and suggest alternative products that might wish to purchase. Or propose the return of the sum of money you have paid to us such products.
3.5. The customer may cancel the order at any time and at no additional cost, provided there has been billed and sent through the transport company. If the package had come out of our facilities, the customer may reject it with the carrier at the time of receipt.
3.6. The availability of products on the web is constantly changing and reflects the situation in real time. Add an article in the shopping cart does not guarantee that it is reserved for the customer because other customers may have purchased while he was surfing the web. Only when you have completed the payment process, the product is effectively reserved for the customer.
3.7. We will make every effort to supply the products listed in your order confirmation. However there may be times when we are unable to supply such products due to, for example, that such products are not in stock. In these cases we will contact the customer to inform you and may suggest alternative products that might wish to purchase. If you do not accept our suggestions then we will cancel your order in relation to the products we can not supply and refund the amount of money we would have satisfied by such products. The return of these sums of money will limit our liability to Customer, if we are unable to supply the requested products.
4. SUPPLY OF PRODUCTS
4.1. We will supply the products listed in the order confirmation, pursuant to these Terms and Conditions.
5. PRODUCT INFORMATION
5.1. We pay great attention to information regarding the essential characteristics of products through technical descriptions from partner companies and manufacturers, and photographs illustrating the products. All this is done within the limits of the technique but always seeking the best market standards.
6.1. The price of each product will come clearly identified on the website. The price and terms of products offered may vary over time, but in any case, for a particular order, always governed the price and conditions outlined when the Customer placed the order.
6.2. We reserve the right to collect the order from the time of receipt.
6.3. The sale prices listed in our Online Stores is as follows:
If the customer lives in the European Union, all prices include VAT, but deduct the amount of the total if the shipment is effected VAT-free areas.
If the customer lives outside the European Union, the prices do not include VAT. Customer shall pay the local VAT and may be some import tax when the shipment arrives at its destination.
In some countries or areas there is also the collection of customs procedures management, these costs are charged by the shipping company who acts as an intermediary. Tariffs and customs standards vary in different countries and it is difficult to know how it works exactly.
6.4. Shipping costs are not indicated in the price of products. Transport costs are borne by the customer and added to the total amount of the selected products in the shopping cart. The customer can always check the shipping costs in the shopping cart before confirming the order and complete the hiring process.
The calculation of shipping costs depends on the geographical area where it is located. For shipments in Spain (peninsula) through NACEX, the minimum amount of shipping is 5 €. If the amount exceeds 89 € VAT included shipping will be free character peninsula.
7.1. It should be noted that orders will be shipped within the limits of available stock. If one of the items were not in stock, we promise to send Customer an email as soon as possible (from the date on which you placed the order) to tell the time in which we can send your (s) product ( s). If you were not interested in waiting, you can request a refund of any amounts paid by that article.
7.2. If any of the products you order, once billed, were not available, we promise to send Customer products available and to give him the costs of shipping service the rest of your purchase. If possible we will suggest an article of equivalent quality and price replacing the unavailable product. If you do not accept the proposed replacement product, we will proceed to refund the unavailable product. If you want to return the substitute product, any costs borne by La Musa instruments.
8. PAYMENT OF THE PRODUCTS
8.1. The instruments Musa has been associated with Redys to ensure maximum payment security. When you see the symbol Redys, You may consider that your transaction is 100% protected.
8.2. If our security department suspects any anomaly or fraud, Musa instruments reserves the right to cancel the transaction for security reasons.
8.3. The Musa instruments available to the Customer four payment options:
- Payment by credit / debit cards:
If you choose to pay by card, the customer's request can not be considered and will not be processed until payment has been authorized by your bank or box. Online payment by credit card is done through the security system "Secure Socket Layer" which encrypts your bank details when they are transmitted over the Internet. For security reasons, La Musa instruments verifies all orders paid by credit card. We accept American Express cards, Maestro and Visa and Mastercard any discharged in the secure payment system Verified by Visa. In addition, any order whose amount exceeds scale set by La Musa instruments, you are prompted Customer identification and proof of address must email us that timely indicated.
- Payment by bank transfer
Customer shall make the transfer to the account that will be indicated in due course. At the end of the order, the Customer will receive an automatic mail from our [email protected] mail address, with details of the bank account in which you have to make the deposit.
IMPORTANT: As a concept of transfer shall state the full name of the buyer will be instructed to finalize the order. In case you have not indicated this reference, the order will be canceled and returned the money after 7 days.
IMPORTANT: For payments by bank transfer, products are not reserved until receipt of the deposit account.
- Payment via PayPal:
The customer can pay quickly and securely with your PayPal or your credit card or debit card account, without sharing financial information with La Musa instruments. PayPal automatically encrypts confidential data with the help of the best technologies available in the market.
- Payment by contrast refund:
The Musa instruments can pay by cash on delivery, allowing customers to pay directly to the carrier agent with money in cash prior notice. The cost of servicing cash on delivery borne by the customer with a cost of 5 € for expenses of management and handling.
8.4. If the purchase is made by a final consumer or company invoice will spread. In both marked with the relevant Tax Value added if applicable and shipping costs breakdown.
8.5. The customer is always right to receive paper invoices for free, but if you do not state otherwise in your order, we understand that you expressly consent to receive it electronically (e-mail). This consent may be revoked by the customer at any time by contacting our customer service team via the contact section.
9. DELIVERY OF PRODUCTS
9.1. Customer send their products to the delivery address indicated on the form of personal data.
9.2. On the website, specifically in the shopping cart, the amount totaling shipping costs before buying carried shown.
9.3.El customer will be informed from the beginning of this term from the receipt of e-mail "send order". These deadlines are indicated in business days.
9.4. We deliver the product once we have verified that the effective realization of the payment has been executed correctly and then the product will be delivered according to the chosen option:
If the customer lives within the European Union:
• NACEX: transport plane. Items in stock will be delivered within a maximum period of 2 working days.
• POST (Canary / Balearic Islands): airfreight / sea. Items in stock will be delivered within a maximum period of 2 working days.
• NACEX: road transport; deliveries within a maximum period of 5 working days (depending on country of delivery).
If the customer lives outside the European Union:
• NACEX: Items in stock will be delivered within a maximum period of 5 working days (depending on country of delivery). Our carriers do not deliver in military areas, hotels or post office box.
9.5. We understand the hours and days and hours and working days, excluding Saturdays and Sundays and holidays. If for some instruments attributable to La Musa cause these deadlines are exceeded, we notify the client the incidence and propose alternative solutions.
9.6. Customer agrees that he or other designated person are at the address indicated to receive the package. Should not be the first time, the carrier will insist several times. If you could not deliver the order, it will be returned to us, with the consequent return to Customer payment made, minus shipping and return of goods to be borne by the customer.
10. PRODUCT WARRANTY
10.1. All products offered by La Musa are warranted. If any of the products purchased vitiated by a manufacturing defect, detected within 2 years from delivery, we are committed to free repairs, a new replacement or alternatively make an appropriate fertilizer. In this case all costs of returning the product and shipping the new product or the same repaired, borne by La Musa instruments.
10.2. The consumer must inform us of the lack of conformity of the product within 7 days after he has knowledge of it through an email that you want to return a product. In this way we will organize the return of the most appropriate way. In the case that the problem of the product does not correspond to a manufacturing defect and was not covered by the warranty will be the consumer who pays all additional costs, including those of such return.
11. THE RIGHT TO RETURN OF PRODUCTS AND WITHDRAWAL
Right of withdrawal
You are entitled to withdraw from this contract within 14 calendar days without justification.
The withdrawal period shall expire 14 calendar days from the day you or a third party indicated by you, other than the carrier has acquired the physical possession of the goods.
To exercise the right of withdrawal, you shall know (MAREMUSIC SL C / Peso de la Harina 19 29007. 29007 Malaga (Spain) 666 75 13 13) its decision to withdraw from the contract by an unequivocal statement (eg a letter sent by mail, fax or email). You may use the model withdrawal form below, although its use is not mandatory: Return Form
To meet the withdrawal period is sufficient that the communication concerning the exercise by you of this right is sent before the expiry of the deadline.
Effects of withdrawal
In case of withdrawal on its part, we will refund all payments received from you, including delivery charges (with the exception of the additional costs resulting from the choice on their part of a delivery other than the least expensive mode of delivery ordinary that we offer) without undue delay and in any case not later than 14 calendar days from the date on which we are informed of its decision to withdraw from this contract.
We proceed to carry out such reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; in any case, will not incur any costs as a result of repayment.
We may withhold reimbursement until it has received the goods back or you have supplied evidence of repayment thereof, depending on what condition is met first.
should you restore or deliver goods directly or LA MUSA instrumentos Street Peso de la Harina 19 29007 Málaga) without undue delay and in any case no later than within 14 calendar days from the date we communicate its decision to withdraw from the contract. The deadline is met is if you send back the goods before the period has ended. You should bear the direct cost of returning the goods.
Only you will be responsible for the diminished value of the goods resulting from a different than necessary to establish the nature, characteristics and functioning of the goods handling.
Exceptions to the right of withdrawal:
The right of withdrawal shall not apply to contracts relating to:
a) The supply of goods made to the consumer's specifications or clearly personalized and user.
b) The supply of goods that are liable to deteriorate or expire rapidly.
c) The supply of sealed goods which are not suitable to be returned for reasons of protection of health or hygiene and which were unsealed after delivery.
d) The supply of audio recordings or video or sealed sealed computer software which were unsealed by the consumer and user after delivery.
11.2. Refunds for shipping damage or nonconformity of the product
When you receive the package, make sure the product has not been damaged during transport. The package must be received in good condition. Otherwise, note this fact on the delivery note, rejects sending (do not hold) and report it via the contact form within 24 hours. If no external signs of having suffered any damage during transport and have already signed the delivery note transport, open and check the status of the goods.
In case of deterioration of the product or lack of conformity due to transport, which are not apparent at the time of delivery, you must complete the Return Form you will find in the section Returns and initiate a normal return.
WARNING: If your package has been damaged during transport, and has not been said before delivery, should return the product in the course of the following delivery thereof, 7 calendar days for us to realize the insurance will cover the costs deterioration.
11.3. Right of Withdrawal
The customer has the right to cancel your purchase, within 14 days following the delivery of the products, except in the case of an exclusion under the General Law on Protection of Consumers and Users calendar days.
To exercise the right of withdrawal, the customer must notify the Musa instruments preferably filling out the form in section Return. Or you can send your withdrawal form by mail by sending it to: MAREMUSIC S.L. C / Peso de la Harina 19 29007 Malaga (Spain).
12. AFTER SALES SERVICE
If you want to speak with our Customer Service:
- You can call us at +34 666 75 13 13 Monday to Friday from 10:00 to 14:00 and 16:00 to 20:30 h.
- You can send a message through the Contact Form and we will respond shortly.
- Write to us through the online messaging service WhatsApp you'll find in the AppStore your mobile phone. It is available Monday to Friday from 09:00 to 20:30 h
13. OBLIGATIONS OF INSTRUMENTS AND CUSTOMER MUSA
13.1. The instruments Musa agrees to make available to Customer all necessary information regarding products and orders. The Musa instruments does not guarantee the execution of these conditions in case of force majeure, in the absence of Customer or unpredictable done by a person outside the contract.
13.2. The Customer undertakes to fill out order forms and fields according to the instructions. Musa instruments protect the data according to law. Customer also agrees to pay the price of the product, including taxes and shipping costs.
13.3. Remember that it is advisable to keep a copy of the data contained in the products purchased. The Musa instruments are not responsible for any loss of data, files or, in general, any damages resulting from a failure of backup by Customer of the data contained in the acquired products.
13.4. The Musa instruments is not responsible for the consequences that may result from improper use of products sold in its Online Store.
14. PROTECTION OF PERSONAL DATA AND COMMENTS
14.1. The personal data that Customer must give us are essential for sending orders and drafting bills. The absence of these data will result in the automatic cancellation of orders. By entering the page, the Customer agrees to provide personal data valid, data allowing the service by La Musa instruments and the correct identification Customer Registered as well as sending information and advertising of various products and La Musa offers instruments may have on their websites.
14.2. All opinions written by customers are controlled by the Marketing team. If the ratings received lawbreakers, ethics or morality (abusive publicity, defamation, insults, comments out of context, etc.), La Musa instruments reserves the right to reject or modify such opinions.
Having previously given their express consent, we use your email address for sending commercial communications. You can unsubscribe from them at any time.
15. INTELLECTUAL PROPERTY. COPYRIGHT
16.1. All contents of the Online Stores La Musa instruments (illustrations, text, names, own brands, images, videos ...) are owned by RBC MAREMUSIC S.L. Third-party trademarks are property of their owners. Any partial or total reproduction of the content by any process and in any medium is subject to prior express authorization of La Musa instruments or right holders, if any.
15.2. All opinions written by customers are controlled by the Marketing team. If the ratings received lawbreakers, ethics or morality (abusive publicity, defamation, insults, comments out of context, etc.), La Musa instruments reserves the right to reject or modify such opinions.
15.3. MAREMUSIC S.L. is not responsible for the misuse of the contents of the Web pages is the exclusive responsibility of the user who accesses them or uses them.
15.4. RBC MAREMUSIC S.L. declines all responsibility arising from the exchange of information between users through Web pages. The responsibility for the dissemination of data and information released through their web pages, it is in any case to those who make them.
16. LINK TO THIRD
16.1. RBC MAREMUSIC S.L. assumes no responsibility for the information contained in Web pages of third parties which may be accessed by links (links) or search the Web pages. The presence of links (links) in Web pages is purely informative and in no event suggest, invite or recommend them.
16.2. There is the possibility to share content or any type of information through social networks like Twitter, Facebook or other applications, such activity being subject to the conditions of use and registration expressly provided by these online platforms without MAREMUSIC RBC S.L. assume directly or indirectly by any content published on them by users responsibility. In these cases, you should note that the access to these networks, are leaving the Web pages of stores, to access an uncontrolled environment by RBC MAREMUSIC S.L. Consequently, RBC MAREMUSIC S.L. not assume any responsibility for possible violations of the security of these environments.
17.MODIFICACIONES OF LEGAL
17.1. MAREMUSIC S.L. reserves the right to modify this Legal Notice without the prerequisite express acceptance by the User, it understood tacitly accepted the same amendments in the event that continued access to Web pages from the date of publication of those amendments. Otherwise, the user must immediately cease access and / or use of the pages.
18. APPLICABLE LAW AND JURISDICTION
18.1. This Agreement shall be interpreted and current Spanish legislation shall be governed.
18.2. This contract was originally written in Spanish and you agree that the Spanish version of this document shall prevail over any version in another language.
18.3. The parties agree to resolve conflicts and renouncing any other jurisdiction, submit to the jurisdiction of the Courts of Malaga (Spain),
18.4. Alternatively, as an entity attached to TRUST ONLINE and the terms of its Code of Ethics, in case of disputes relating to recruitment and online advertising, data protection, child protection and accessibility, Customer may go to system-court settlement of disputes Confidence Online (www.confianzaonline.es), your choice.