We understand that sometimes, when you receive a product, it might not be exactly what you imagined.
That's why we offer our La Musa 14 Guarantee: return the product for any reason within 14 days of receiving it if it doesn't meet your expectations.
Although the legal Right of Withdrawal already covers this, La Musa improves it by reducing the cost of shipping to our warehouse.
Exceptions
We cannot apply this policy to personalized products, such as instrument cases, or to certain products for hygiene reasons, such as reeds.
Except for these situations, you can shop with the peace of mind that if the products do not meet your expectations, La Musa will refund the returned products.
How to process the La Musa 14 Guarantee?
It is a very easy, fast, and automated process, allowing you to complete the return in just a few minutes. You can send us the products yourself or, depending on your location, we can provide you with a shipping label if you have a registered account on our website.
| Territory of Origin | Shipping Managed by LA MUSA (Registered Customers) | Customer Managed Shipping | Customs Fees |
|---|---|---|---|
| Spain (Mainland and Balearic Islands) | Available, €2.99 will be deducted from the refund amount. | Available. Shipping costs borne by the customer. Full refund of the items. | No. |
| Spain (Canary Islands, Ceuta, and Melilla) | Available, €9.99 will be deducted from the refund amount. | Available. Shipping costs borne by the customer. Full refund of the items. | No. |
| European Union Countries | Available, €9.99 will be deducted from the refund amount. | Available. Shipping costs borne by the customer. Full refund of the items. | No. |
| Other Countries | No. | Yes. Shipping costs borne by the customer. | Yes. It will be deducted from the refund amount. |
Here are the steps to follow:
- In your user area, find the order with the items to be returned and select them, indicating the reasons.
- Submit the La Musa 14 Guarantee request.
- If you have the original shipping packaging in which you received your order, reuse it and protect the items well. If not, you can use another, ensuring it is suitable for shipping.
- If you choose for us to manage the return shipping, attach the label we provide to the package in a visible place, removing or covering other labels.
- Drop off the package at Correos if you have a label. If you choose to send it yourself, ship it in the way most convenient for you.
However, if you have any questions, as always, you can contact our Customer Service team: soporte.lamusainstrumentos.es