Privacy policy

Privacy Policy

Last updated: June 2026.

1. Data Controller and Regulatory Framework

MAREMUSIC RBC S.L. (hereinafter, LA MUSA Instrumentos), in application of current regulations on personal data protection, informs you that any personal data collected through the forms on the website lamusainstrumentos.es, or that may be gathered through website navigation or by purchasing products through this portal, are included in specific automated files for users of LA MUSA Instrumentos services.

LA MUSA Instrumentos adopts all necessary technical and organizational measures to guarantee the security, integrity, and confidentiality of the data in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR), Spanish Organic Law 3/2018 on Personal Data Protection and Guarantee of Digital Rights (LOPDGDD), and Spanish Law 34/2002 on Information Society Services and Electronic Commerce (LSSI).

2. Personal Information We Collect

Depending on how you interact with our website and the services offered, we collect or process the following categories of personal information:

• Contact details: Including your name, billing address, shipping address, telephone number, and e-mail address.
• Financial information: Payment card information, transaction details, payment method, and payment confirmation.
• Account information: Username, password, security questions, preferences, and account settings.
• Transaction information: Items you view, add to your shopping cart, save to your wishlist, purchase, return, or cancel.
• Device and usage information: Information about your device, browser, or network connection, IP address, unique identifiers, and data relating to your interaction with the website (how and when you navigate through it).

Sources of data collection:

• Directly from you: When you create an account, make a purchase, or communicate with us.
• Automatically: Through the use of cookies and similar technologies provided by our platform.
• From service providers: Such as payment processing or logistics platforms that process information on our behalf.

3. Purpose of Data Processing

At LA MUSA Instrumentos, we process your personal data for the following purposes:

• Service provision and purchase management: To maintain the contractual relationship, process payments, manage orders and shipments, facilitate returns, and provide technical support and customer service.
• Personalization and improvement: To remember your preferences, allow you to post reviews, and offer you a personalized shopping experience by recommending products.
• Security and fraud prevention: To authenticate your account, provide a secure payment environment, and detect potential fraudulent or malicious activities.
• Legal compliance: To comply with applicable legislation, respond to legal requests, or investigate possible violations of our policies.

4. Legal Basis for Processing

The processing of your data is carried out under the following legal bases:

• Performance of a contract: For requests for information and/or the purchase of goods, the terms and conditions of which are made available to you prior to the purchase.
• Explicit consent: Given freely, specifically, informedly, and unambiguously by accepting this policy or completing forms (e.g., subscribing to newsletters or training activities).
• Legitimate interest: To guarantee the security of the platform and prevent fraud.

The user declares that all data provided by them are true and correct, and undertakes to keep them updated. The data controller is exempt from any liability that may arise from inaccurate or erroneous information provided by the user.

5. Recipients and Relationship with Shopify

As a general rule, data will not be disclosed to any third party outside LA MUSA Instrumentos, except where required by law or contractual necessity for service provision. Our store is powered by Shopify, which acts as our Data Processor.

The information you submit will be transmitted to Shopify and other service providers (payment processing, logistics, marketing, web analytics, cloud storage). To provide advanced features and improve the user experience, Shopify may use personal information obtained from your interactions with our store.

International data transfers:

Some of the aforementioned service providers may be located outside the European Economic Area (EEA). In such cases, data transfers are carried out using recognized legal mechanisms, such as the European Commission's Standard Contractual Clauses (SCCs), ensuring an adequate level of protection and security for your data.

6. Commercial Communications

In strict compliance with the LSSI, LA MUSA Instrumentos will not send advertising or promotional communications by e-mail that have not been previously requested or expressly authorized.

Exceptionally, in the case of users with whom there is a prior contractual relationship, LA MUSA Instrumentos is authorized to send commercial communications regarding products or services similar to those initially contracted. Users may object at any time by using the unsubscribe option included in all e-mails.

7. Retention Period and Data Security

The personal data provided will be retained as long as the commercial relationship is maintained or until you request its deletion, and, where applicable, for a period not exceeding 5 years from the termination of the commercial relationship. However, data may be kept duly blocked to meet potential legal or administrative liabilities.

LA MUSA Instrumentos performs regular backups of the content hosted on its servers; however, it is not responsible for the accidental loss or deletion of data by users, nor does it guarantee total data restoration.

8. Your Rights and Choices

As a user, you hold the following rights regarding your personal information:

• Right of access, rectification, and erasure: To request information on what data we hold, correct inaccurate data, or request its deletion.
• Right to data portability: To receive a copy of your personal information and request its transfer to a third party.
• Right to object and restriction of processing: To request that we interrupt or limit the use of your data for specific purposes.
• Withdrawal of consent: At any time, without affecting the lawfulness of processing based on consent prior to its withdrawal.
• Objection to targeted advertising: If you visit our website with the Global Privacy Control signal enabled in your browser, we will treat that visit as an opt-out request for advertising tracking.

9. Minors' Data

Our services are not directed to minors, and we do not knowingly collect personal information from individuals under the age of 16. If you are the legal guardian of a minor who has provided us with their data, please contact us to request its deletion.

10. Contact and Legal Information

Users may exercise the rights described above by sending an e-mail to online (_arroba_) lamusainstrumentos.es or by postal mail to: MAREMUSIC RBC, S.L., Calle Peso de la Harina 19, 29007, Málaga (Spain).

This Policy complements any other requirement under applicable law and is subject to periodic reviews. In the event of any discrepancy between the Spanish version and any translation into other languages, the Spanish version shall prevail. If you consider that your data has not been processed correctly, you have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD).