Shipping policy

1. Check delivery times and prices by territory

You can check the approximate delivery time and cost when placing an order directly in your shopping cart by entering your exact address. The system will display the corresponding shipping charges as well as any applicable taxes and customs duties.

2. Order processing time

Orders are generally dispatched within 24–72 hours once confirmed, although this may vary depending on the products you wish to purchase. Occasionally, there may be an unexpected out-of-stock situation; in such cases, you will be notified urgently. If this occurs, the delivery time for the product may vary between 72 hours and 10 days.

3. Delivery

The delivery service operates from Monday to Friday, expressly excluding Saturdays, Sundays, and national or local public holidays, both in Spain and at the destination.

Delivery times are estimates and may be altered by causes beyond the control of LA MUSA. Should this occur, we will closely monitor the situation to keep you informed of your shipment's status at all times.

A delivery will not be considered delayed or breached if the order was postponed at the customer's request or if the buyer could not be located using the details provided.

4. Weight

The maximum weight for national and international shipments is 31 kg.

Orders exceeding the maximum weight and/or dimensions must be sent via a specialized courier service. This type of delivery usually takes 3 to 5 working days longer than standard shipping. The exact charges for parcels exceeding 31 kg will be calculated, and you will be informed by e-mail before any charge is made.

5. Sales territory

The sales scope of this website is worldwide.

6. Order management and processing

LA MUSA will process all orders placed through lamusainstrumentos.es provided that payment is correct and in accordance with the chosen payment method.

We reserve the right to withdraw or modify any product or content on this website at any time. Exceptional circumstances may arise that require us to refuse to process an order, even after sending an order confirmation; we reserve the right to do so while keeping the customer informed at all times.

We shall not be liable to you or to any third party for the removal of products, modification of content, or refusal to process an order even after an order confirmation has been sent.

7. Handling and shipping

It is the user's responsibility to read this section, as LA MUSA will not assume any extra services. Goods will be delivered within the timetable established by the courier depot in your area (without specifying an exact time) from Monday to Friday.

If the customer requires a specific time slot, they must inform LA MUSA before the shipment is dispatched; however, this notification does not guarantee delivery at the requested time, as it is a request that LA MUSA passes on to the courier company.

8. Claims for transport damage

Claims for damage and/or breakage caused during transit must be reported to soporte.lamusainstrumentos.es within 24 hours of receiving the goods. For manufacturing defects, the repair time will be governed by the product's statutory warranty.

9. Product delivery

LA MUSA will dispatch orders within the established timeframe. Delivery times may be extended due to:

• Customized or tailor-made orders: We will inform the customer of the specific timeframe.
• Availability: Possible delays due to lack of stock.
• Delivery areas: Courier depots with specific delivery days.

Courier companies will not perform deliveries requiring special height access (facades, internal courtyards, pulleys). The order will be deemed delivered once received at your address. Receipt implies acceptance; any signature or details collected by the carrier serve as valid proof of delivery.

10. Inability to deliver

We will attempt to deliver the order twice. If delivery is not possible and after 10 days without contact from the customer, we will assume you wish to withdraw from the contract and it will be considered terminated. In this case, we will refund the amount paid within a maximum period of 30 days, reserving the right to deduct transport and contract termination costs incurred.

11. Returns

We offer the La Musa 14 Guarantee: a 14-calendar-day return period from the date of receipt. To do so, request the return in the "Returns" section of your customer account.

If you use LA MUSA's return shipping service, the following amounts will be deducted:

• Spain (Mainland and Balearic Islands): €2.99
• European Union, Canary Islands, Ceuta, and Melilla: €9.99
• Other territories: €9.99 + customs fees.

Items must be in perfect condition, with their original packaging, manuals, and accessories. Once inspected, the refund will be processed. In the event of a manufacturing defect or shipping damage not attributable to the buyer, return shipping costs will be borne by LA MUSA.

12. Right of withdrawal

Any buyer may exercise their right to withdraw from their purchase by any legally accepted means (postal letter, e-mail). You can also request this from the "Returns" section of our website.

13. Exceptions to the right of withdrawal

The right of withdrawal does not apply to:

• Special-size or customized items.
• Personal hygiene items (reeds, mouthpieces, etc.) that have been unsealed.