Shipping and returns information

1. Check shipping times and prices by territory

You can check the approximate shipping time and cost when placing an order in the shopping cart itself, by entering your exact address. The system will indicate the corresponding shipping costs and taxes and duties, if applicable.

2. Shipping processing time

Generally, the order is shipped within 24-72 hours once confirmed, although it may vary depending on the products you wish to purchase. Occasionally, there may be an unexpected stock shortage; in such a case, you would be notified urgently. If this were the case, the product delivery time may vary between 72 hours and 10 days.

3. Delivery

Delivery service will be carried out from Monday to Friday, expressly excluding Saturdays, Sundays, and national or local holidays, both in Spain and at the destination.

Delivery times are estimated and may be altered by causes beyond LA MUSA's control. Should this occur, we will be attentive to inform you at all times of the shipping status.

Failure to deliver will not be considered if the order has been delayed at the customer's request or if the buyer could not be located with the provided data.

4. Weight

The maximum weight for national and international shipments is 31 kg.

Orders exceeding the maximum weight and/or dimensions must be sent by a specialized service. This delivery usually takes 3 to 5 working days longer than normal shipping. The exact costs for packages exceeding 31kg will be calculated and you will be informed by email before any charge is made.

5. Scope of sale

The scope of sale for this website is worldwide.

6. Order management and processing

LA MUSA will process all orders placed through lamusainstrumentos.es provided that the payment for them is correct and in accordance with the chosen payment method.

We reserve the right to withdraw or modify any product or content on this website at any time. Exceptional circumstances may arise that force us to refuse to process an order, even after having sent confirmation, reserving the right to do so and informing the customer at all times.

We will not be liable to you or to any third party for the removal of products, modification of content, or for refusing to process an order even if confirmation has been sent.

7. Handling and shipping costs

It is the user's responsibility to read this section, as LA MUSA will not assume any extra services. The merchandise will be delivered within the schedule established by the transport delegation in your area (without specifying an exact time) from Monday to Friday.

If the customer wants a specific time, they must communicate it to LA MUSA before shipping; however, this communication does not guarantee delivery at that time, as it is a request that LA MUSA relays to the transport company.

8. Claims for transport damage

Claims for damage and/or breakages caused by transport must be notified to soporte.lamusainstrumentos.es within 24 hours of receiving the merchandise. For manufacturing defects, the repair time will be that of the product's legal warranty.

9. Product Delivery

LA MUSA will ship orders within the established timeframe. The delivery time may be extended due to:

• Custom or made-to-measure orders: We will inform the customer of the timeframe.
• Availability: Possible delays due to lack of stock.
• Delivery zones: Transport delegations with specific delivery days.

Transport companies will not make deliveries at height (facades, internal courtyards, pulleys). The order will be considered delivered when you receive it at your address. Receipt implies acceptance; any signature or data collected by the carrier is valid as proof of delivery.

10. Impossibility of delivery

We will attempt to deliver the order twice. If it is not possible, after 10 days without contact with the customer, we will understand that they wish to withdraw from the contract and it will be considered terminated. In this case, we will refund the amount paid within a maximum of 30 days, and may deduct the expenses incurred for transport and contract termination.

11. Returns

We offer the La Musa 14 Guarantee: a 14 calendar day return period from receipt. To do so, request the return in the "Returns" section of your customer area.

If you use the LA MUSA shipping service, the following amounts will be deducted:

• Spain (Peninsula and Balearic Islands): €2.99
• European Union, Canary Islands, Ceuta, and Melilla: €9.99
• Other territories: €9.99 + customs costs.

Items must be in perfect condition, with original packaging, manuals, and accessories. After inspection, a refund will be processed. In case of manufacturing defect or shipping damage not attributable to the buyer, return costs will be borne by LA MUSA.

12. Right of withdrawal

Any buyer may exercise their right of withdrawal from their purchase by any legal means (postal mail, email). You can request it from the "Returns" section of our website.

13. Exceptions to the right of withdrawal

There is no right of withdrawal for:

• Special size or personalized items.
• Unsealed personal hygiene items (reeds, mouthpieces, etc.).