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Guarantee La Musa 14

We understand that sometimes when you receive a product, it may not be exactly what you imagined.


For this reason, we offer our La Musa 14 Guarantee: return the product that does not convince you for whatever reason within 14 days of receiving it.

Although the legal Right of Withdrawal already contemplates this, La Musa improves it by reducing the cost of shipping costs to our warehouse.


Exceptions

We cannot apply this policy to personalized products, such as instrument cases, or to certain products for hygiene reasons, such as reeds.

Except for those situations, you can buy with the peace of mind that if the products do not meet your expectations, La Musa will reimburse you the amount of the returned products deducing a little ammount for the return-shipping-costs.


How to request Guarantee La Musa 14?

It is a very easy, fast and automated process, with which you will process the return in a matter of minutes.

  1. In your account area, search for the order with the items to be returned and select them, indicating the reasons in detail.
  2. Send the La Musa 14 Guarantee request.
  3. If you keep the shipping packaging where you received your order, reuse it and protect the items well. If not, you can use another, taking care that it is suitable to be sent.
  4. Stick the label that you will receive by email on the packaging in a visible place, eliminating or covering other labels.
  5. Deposit the package at the Post Office or at the local office corresponding to your country.

Once we receive your return and verify that everything is correct, we will proceed to issue a refund deducting the following return shipping costs:

  • Returns from Spain, Portugal, Peninsula and Balearic Islands: €2.99
  • Returns from the Canary Islands, Ceuta and Melilla: €9.99
  • Returns from other territories: €9.99 + customs costs, if applicable.

However, if you have any questions, as always you can talk to our Customer Service team: lamusainstrumentos.es/en/contact