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For this reason, we offer our La Musa 14 Guarantee: return the product that does not convince you for whatever reason within 14 days of receiving it.
Although the legal Right of Withdrawal already contemplates this, La Musa improves it by reducing the cost of shipping costs to our warehouse.
We cannot apply this policy to personalized products, such as instrument cases, or to certain products for hygiene reasons, such as reeds.
Except for those situations, you can buy with the peace of mind that if the products do not meet your expectations, La Musa will reimburse you the amount of the returned products deducing a little ammount for the return-shipping-costs.
It is a very easy, fast and automated process, with which you will process the return in a matter of minutes.
Once we receive your return and verify that everything is correct, we will proceed to issue a refund deducting the following return shipping costs:
However, if you have any questions, as always you can talk to our Customer Service team: lamusainstrumentos.es/en/contact